Pleasure to Meet You!

My name is Caitlyn Overbeek. I am a motivated Deskside Support Agent at HCL America INC, contributing to the Verizon project for nearly three years. I provide essential support for business PCs, Call Center Users, and retail store devices, ensuring smooth operations at multiple Verizon locations across the country. I have a strong background in customer service, allowing me to focus on delivering exceptional support while efficiently troubleshooting technical issues. I am certified in ITIL Foundation V4 which allows me to apply industry best practices to enhance service delivery and streamline processes. Outside of the office, I am a passionate musician and tech hobbyist. I like to explore new gadgets and gizmos as well as creative outlets relevant to my interests. This blend of technical expertise and artistic expression fuels my commitment to continuous improvement and innovation. This allows me to thrive in dynamic environments and contribute to team success.